Legal

Registered Name & Office: eStar Truck and Van Ltd, Unit 3 Alchemy Way, Alchemy Business Park, Knowsley, L33 7AQ

© eStar Truck and Van Ltd, 2020. All Rights Reserved.

The text, images, graphics, sound files, animation files, video files and their arrangement on eStar Truck and Van Ltd, Internet sites are all subject to Copyright and other intellectual property protection.

These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. Some eStar Truck and Van Ltd Internet sites also contain material that is subject to the copyright rights of their providers.

Product variations

Some of the product information, illustrations and images contained on this Internet site may have been prepared for generic use on eStar Truck and Van Ltd Internet sites maintained in different countries around the world. Consequently, some of the information and/or accessories which are not available in some countries or which, in order to satisfy local market demand or regulatory controls in such countries, may only be available in different specifications or configurations.

If you are interested in any vehicle model, paint, option or accessory shown on the Internet site and are unsure of its availability or specification in your locality, you should contact eStar Truck and Van Ltd and/or a local authorized dealer for the relevant product, for information of current details in your locality.

Prices

All prices specified are recommended retail prices. Prices are current at the time of publication and subject to change without notice.

Complaints procedure

Treating customers fairly is at the heart of everything we do, however in the unlikely event that you wish to register a complaint about the sale of our finance or insurance products, please contact in the first instance;

In writing: Customer Care Co-ordinator, eStar Truck and Van Ltd, Unit 3 Alchemy Way, Alchemy Business Park, Knowsley, L33 7AQ

By Telephone: 0151 8326760

By Email: enquiries@estartruckandvan.co.uk

We will acknowledge your complaint within 7 working days and we will then send you a final response to your complaint within 8 weeks of you advising your complaint to us.

In the unlikely event that a complaint remained unresolved after eight weeks, you have the right to refer it to the Financial Ombudsman Service (FOS).

Please note that you have 6 months from the date of our final response to refer your complaint to the Financial Ombudsman Service.
Details of how to contact the FOS;

By Post
The Financial Ombudsman Service
Exchange Tower
London E14 9SR
By Email
complaint.info@financial-ombudsman.org.uk
By telephone
020 7964 1000 (switchboard)

You can also find additional information here: https://www.financial-ombudsman.org.uk/consumers/how-to-complain

Trademarks

Unless otherwise indicated, all marks displayed on eStar Truck and Van Ltd Internet sites are subject to the trademark rights of eStar Truck and Van Ltd and Mercedes-Benz, this applies especially to their model name plates and their corporate logos and emblems.

No Licenses

eStar Truck and Van Ltd has thought to achieve an innovative and informative Internet site. We hope that you will be as enthusiastic as we are about this creative effort. However, you also need to understand that eStar Truck and Van Ltd must protect their Intellectual Property, including their patents, trademarks and copyrights. Accordingly, you are hereby on notice that neither this Internet site, nor any material contained therein shall in any way grant or be taken to grant any person a license to eStar Truck and Van Ltd Intellectual Property.

Cautions regarding forward-looking statements

Internet pages, investor relations releases, annual and interim reports, outlooks, presentations, audio and video files of events (live or recorded), and other documents on this website contain among other things forward-looking statements that reflect management´s current views with respect to future events. The words "anticipate," "assume," "believe," "estimate," "expect," "intend," "may," "plan," "project" and "should" and similar expressions identify forward-looking statements. Such statements are subject to risks and uncertainties, including, but not limited to:

an economic downturn in Europe or North America;
changes in currency exchange rates, interest rates and in raw material prices;
introduction of competing products; increased sales incentives;
decline in resale prices of used vehicles.

If any of these or other risks and uncertainties occur (some of which are described under the heading "Risk Report" in eStar Truck and Van Ltd´s most recent Annual Report and under the heading "Risk Factors" in eStar Truck and Van Ltd’s most recent Annual Report on Form 20-F filed with the Securities and Exchange Commission), or if the assumptions underlying any of these statements prove incorrect, then actual results may be materially different from those expressed or implied by such statements.

We do not intend or assume any obligation to update any forward-looking statement, which speaks only as of the date on which it is made.

No warranties or representations

The information on this Internet site is provided by eStar Truck and Van Ltd "as is" and to the extent permitted by law, is provided without warranty of any kind, expressed or implied, including but not limited to any implied warranties of merchantability, fitness for any particular purpose, or non-infringement. While the information provided is believed to be accurate, it may include errors or inaccuracies.

This Internet site contains links to external sites, which are not under the control of eStar Truck and Van Ltd. Therefore we are not responsible for the contents of any linked site. eStar Truck and Van Ltd is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by eStar Truck and Van Ltd of the linked site.

Our supply chain

With regards to national or international supply chains, our main points of contact are with Mercedes Benz UK Companies which include Mercedes-Benz Trucks UK Ltd, Mercedes-Benz Vans UK Ltd, Mercedes-Benz Parts Logistics UK Ltd and Mercedes-Benz Financial Services UK Ltd. eStar are an independent company from Mercedes-Benz UK Companies and are not responsible for any content, offers or information on linked sites.

As part of our initiative to identify and mitigate risk, where possible, we build long-standing relationships with local suppliers and customers. We ask all new suppliers to confirm to us that they have a fair worker policy. In general, eStar considers its exposure to slavery/human trafficking to be relatively limited.

For eStar's Van Sales Commission Disclosure and Finance Disclosure, please click here: FCA Disclosure September 2023.