Most customers will be able to make decisions without difficulty. However, a surprising number will encounter serious problems. It is important that we as a dealer are alert to these problems and provide support to overcome them, including helping you to find the right help and support.

Customers often need to make a number of decisions or choices when they buy a vehicle. It is important that they are provided with clear information to help inform these choices and are given the space and time they need to make careful decisions.

No organisation can meet all of its customer’s needs, so we’ve provided a comprehensive list of support services who are specialists in providing appropriate support should any of our customers have a challenge which is beyond the scope of the assistance we can provide ourselves. If you need assistance on how to get in touch with any of these organisations, then we will be very happy to assist you, which can include contacting them on your behalf to make an appointment, should you wish us to. This is not an exhaustive list and there may be local organisations who can help. We will be happy to assist you with finding more local support should you need us to.

Services to contact if someone is in immediate risk of harm:

Emergency Services - 999 - Police, Fire, Ambulance

The Samaritans - 116 123 - Suicidal Thoughts

CALM - 0800 58 58 58 - Mental Health Support

SHOUT - Text 85258 - Mental Health Support

Refuge - 0808 2000 247 - Domestic Violence

Helplines & Support

Addiction

Alcoholics Anonymous https://www.alcoholics-anonymous.org.uk/

BetKnowMore https://www.betknowmoreuk.org/

GamCare https://www.gamcare.org.uk/

Alcohol Change https://alcoholchange.org.uk/

Gamblers Anonymous https://www.gamblersanonymous.org.uk/

With You https://www.wearewithyou.org.uk/

Other resources

NHS https://www.nhs.uk/live-well/healthy-body/drug-addiction-getting-help/

Drink Aware https://www.drinkaware.co.uk/

GamAnon http://gamanon.org.uk/

Mind https://www.mind.org.uk/information-support/guides-to-support-and-services/addiction-and-dependency

Talk to Frank https://www.talktofrank.com/

GamCare https://www.gamcare.org.uk/

Alcohol Change https://alcoholchange.org.uk/

Nacro https://www.nacro.org.uk/criminal-record-support-service/support-for-individuals/addiction-services/drug-support-services

HumanKind https://humankindcharity.org.uk/drug-and-alcohol-recovery/

TurningPoint https://www.turning-point.co.uk/services/drug-and-alcohol-support/friends-and-family.html

DrugFAM https://www.drugfam.co.uk/

Betel https://www.betel.uk

The Bead Project https://www.beadproject.org.uk

Bereavement

Cruse Bereavement https://www.cruse.org.uk/

Cruse Bereavement Scotland https://www.crusescotland.org.uk

Child Death Helpline http://childdeathhelpline.org.uk

Child Bereavement UK https://www.childbereavementuk.org

SAMM https://www.samm.org.uk (Support after Murder or Manslaughter)

Papyrus (After suicide) https://www.papyrus-uk.org/

UK SOBS (After suicide) https://uksobs.org/

Other resources

The Bereavement Register https://www.thebereavementregister.org.uk

Brake Charity http://www.brake.org.uk

Road Peace https://www.roadpeace.org

Support After Suicide https://supportaftersuicide.org.uk

Child Death Helpline https://www.childdeathhelpline.org.uk

Sands https://www.sands.org.uk

Grief Chat https://griefchat.co.uk

The Miscarriage Association https://www.miscarriageassociation.org.uk

Bereaved Parent Support https://www.careforthefamily.org.uk/family-life/bereavement-support/bereaved-parent-support

Support with funeral costs https://www.gov.uk/funeral-payment

Bullying, harassment & Discrimination

National Bullying Helpline https://www.nationalbullyinghelpline.co.uk/

National Stalking Helpline https://www.suzylamplugh.org

Rights of Women Helpline 020 7490 0152 (sexual harassment)

Other resources

Bullying UK https://www.bullying.co.uk/

Ditch the Label https://www.ditchthelabel.org

ACAS https://www.acas.org.uk/discrimination-bullying-and-harassment

Bully Online https://bullyonline.org/index.php

Changing Faces https://www.changingfaces.org.uk/

Family Lives https://www.familylives.org.uk

Anti-Bullying Alliance https://anti-bullyingalliance.org.uk

Galop (LGBT+) https://galop.org.uk/

LGBT Foundation https://lgbt.foundation

SARI (Stand Against Racism & Inequality) https://saricharity.org.uk/

Tell Mama https://tellmamauk.org

Cognitive health & Communication

Downs Syndrome Association https://www.downs-syndrome.org.uk

Sense https://www.sense.org.uk/

Cerebral Palsy http://www.cerebralpalsy.org.uk/

RNIB (Sight) https://www.rnib.org.uk/

RNID (Hearing) https://rnid.org.uk/

Epilepsy https://www.epilepsy.org.uk/

Mobility Trust https://mobilitytrust.org.uk/

Headway (Head Injury) https://www.headway.org.uk/

National Autistic Society https://www.autism.org.uk/

Stroke Association https://www.stroke.org.uk/

ADHD https://adhdfoundation.org.uk/

MacMillan Cancer https://www.macmillan.org.uk/

Diabetes https://www.diabetes.org.uk/

Arthritis https://www.arthritisaction.org.uk/

Arthritis https://www.arthritis.org/

MS Society https://www.mssociety.org.uk/

Dementia https://www.alzheimers.org.uk/

Parkinson’s https://www.parkinsons.org.uk/

Leukaemia https://www.leukaemiacare.org.uk/

British Heart Foundation https://www.bhf.org.uk

Communication

Dyslexia https://www.bdadyslexia.org.uk/

Speech Therapy https://www.rcslt.org/

Find A Voice https://www.findavoice.org.uk

Emotional resilience

Support Line https://www.supportline.org.uk

Women’s Aid https://www.womensaid.org.uk

Victim Support https://www.victimsupport.org.uk

Refuge https://www.refuge.org.uk

Elder Abuse https://www.elderabuse.org.uk/

Rape Crisis https://rapecrisis.org.uk/

National Stalking Helpline https://www.suzylamplugh.org

Financial resilience & bills

StepChange https://www.stepchange.org

Christians Against Poverty https://capuk.org/

Money Helper https://www.moneyhelper.org.uk/en

National Debt Line https://www.nationaldebtline.org/

Debt Advice Foundation http://www.debtadvicefoundation.org/

Business Debt https://www.businessdebtline.org/

Mental Health & Money https://www.mentalhealthandmoneyadvice.org/en/

Money Saving Expert https://www.moneysavingexpert.com/

Turn2Us https://www.turn2us.org.uk/

Action Fraud https://www.actionfraud.police.uk/

Phone-paid Services Authority https://psauthority.org.uk/

Policy in Practice https://policyinpractice.co.uk/software/ (benefits calculator)

The Money Charity https://themoneycharity.org.uk/

Skills Enterprise https://www.skillsenterprise.co.uk/Financial-literacy.html

Citizens Advice https://www.citizensadvice.org.uk/debt-and-money

Money advice trust Advice services | Money Advice Trust

Business debt advice Business debt advice | Free debt help | Business Debtline | Business Debtline

Mental health support

Samaritans https://www.samaritans.org/

Saneline http://www.sane.org.uk

Calmzone https://www.thecalmzone.net/

Shout https://giveusashout.org/

Mind https://www.mind.org.uk

Rethink https://www.rethink.org

Action for Happiness https://www.actionforhappiness.org/

Heads Together https://www.headstogether.org.uk/

Campaign to End Loneliness https://www.campaigntoendloneliness.org/

Together https://www.together-uk.org/