Apprenticeships at eStar
We are passionate about nurturing the next generation of motor trade talent, and offer a variety of apprenticeships across the business and at each of our sites.
Our apprenticeships are available in technical, customer service, parts, and office and administration roles.
Apprenticeships are a fantastic way to kick start your career in the automotive industry, gain an industry-recognised qualification as well as hands-on experience, and earn while you learn.
To view our current Apprentice vacancies, click below to visit our Careers Page and view our Company Values and Benefits:
Joining us as an Apprentice means that you will...
The types of apprenticeships we offer are:
Apprentice Technician
We offer apprenticeships in both Heavy Goods Vehicle and Light Vehicle maintenance, service and repair.
As an Apprentice Technician you will learn to service and repair all systems within a vehicle, including engine and exhaust systems, air conditioning and electronics.
Working with the latest cutting-edge Daimler or Mercedes-Benz technology, you will also learn how to replace parts and solve complex faults using diagnostic methods and equipment.
This role is perfect for someone with a keen interest in motor mechanics, enjoys problem solving and has an apt for practical hands-on work.
Apprentice Service Advisor
As an Apprentice Service Advisor you will develop first-class customer service skills including understanding customer and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey.
Focusing on a career in either front of house or service, you will acquire the skills to deal with challenging situations and develop plans to drive loyalty and retention and exceed customer expectations.
If you enjoy interacting with a variety of people, problem solving, and take pride in offering the highest level of customer service, this apprenticeship will be perfect for you.
Apprentice Parts Advisor
Our Apprentice Parts Advisors work on both the front desk serving customers, and also behind the scenes receiving parts deliveries. This is a diverse role where you will learn skills in managing stock, merchandising, forecasting and analysing purchasing habits.
You will also develop your ability to retain customers and increase market saturation throughout this course.
This is a great role for someone who enjoys customer interaction, is analytically minded and would like to combine the two into a successful career.
Apprentice Invoice and Claims Administrator
As an Apprentice Invoice and Claims Administrator you will undertake a Business Administration apprenticeship, while gaining hands on experience within our Invoice and Claims team.
In this role you will be an integral member of the team and be responsible for customer invoice and claims administration, preparing cost estimates, and completing compliance documentation all with accuracy and efficiency.
You will learn the various skills required to enable you to support and engage with different parts of the business and interact with both internal and external customers.
This role would suit someone who is process-driven, has great attention to detail and enjoys working in a fast-paced environment.
Apprentice Sales Administrator
As an Apprentice Sales Administrator you will undertake a Business Administration apprenticeship, while gaining hands on experience within our busy Sales Administration team.
The team are responsible for providing administrative support to our Sales teams, as well as customers and prospects. This involves processing sales invoices, tax forms, and updating stock systems. You will learn the various skills required to enable you to support and engage with different parts of the business and interact with both internal and external customers.
This role would suit someone who is process-driven, proactive and strives to provide the highest level of customer service.
Van Talent Development Programme
The Van Talent Development Programme offered by Mercedes-Benz UK is a fantastic route for someone who is interested in pursuing a sales career within the automotive industry.
Working with the latest commercial vehicle technology, including electric vehicles, you will be a part of a dynamic and exciting team who are highly driven to succeed.
You will learn the skills required to actively prospect for new customers, build and maintain strong customer relationships, and use your product knowledge to expand the customer base and secure repeat business.
Testimonials and Success Stories
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Frequently Asked Questions
The length of the apprenticeship will vary depending on the course and the training provider, but they are usually between 2 – 3 years long.
Yes, your first year will be paid at the National Minimum Wage for Apprentices at the time of you starting your first year. From your second year onwards, you will be paid at the National Minimum Wage for your age bracket at the time of you starting your second year.
Usually, we will start recruiting for a new intake of apprentices in early summer with everyone ready to start with us in September of the same year.
No, you do not need to have any prior experience in order to apply for one of our apprenticeships. Having a genuine interest in the role and for joining the business and industry, as well as meeting the minimum requirements, is the most important thing.
You must have, or be on track to achieve, a GCSE in Maths and English at grade 4/C (or equivalent in Functional Skills at Level 2) and be at least 16 years of age to apply. We will accept predicted grades during the recruitment process; however, any offer of employment will be subject to you achieving the minimum final grades and presenting us with your certificates to prove this.
You will also need to have the right to work in the UK and have the documents to prove this. For more information on what documents are acceptable, please visit www.gov.uk/prove-right-to-work.
We will review your CV and cover letter submitted and assess your suitability for the role based on the minimum requirements above and the details provided in your application.
If you pass the initial screening stage, we will conduct a short telephone interview with you to explain the role, check your eligibility, and to get to know you a little more.
If you pass the telephone interview stage, we will invite you to an onsite interview with members of the team you are applying to join.
If you are successful after your onsite interview, we will share your details with the relevant training provider for your course to complete further eligibility checks and a prior learning assessment.
If the training provider is happy with your application as well, we will be able to offer you the role and begin the offer and onboarding process.
If you are successful, we will aim for you to start with us a few weeks before the start date of your course (usually September). This is so you can get to know your team and the business, learn the systems we use and get settled before you enrol onto the course.
Throughout your course you will mainly be based onsite at the eStar dealership you have joined. Depending on the course, you may need to travel to the training provider’s site for day or block release. This could be one day a week, or one week every six weeks. We will confirm the details with you during the recruitment process.
For block releases we will cover the costs of travel and accommodation, which also includes food or meals while you are there.
You will be assigned a dedicated mentor for each year of your course, who will support you in your daily learning and be your go-to person for any kind of help and to answer any questions you may have. The wider team and your course tutors will also be on hand to support you to achieve your goals.
You will also have quarterly catch-up meetings with a member of the HR team to check in on your progress, discuss any issues and arrange further support if needed.
We use different training providers depending on which site you will be based at and which course you will be enrolled onto. The training providers will usually be either Mercedes-Benz Training & Development (based in Milton Keynes), Remit Training (based in Derby), or Coleg Cambria (based in Deeside). We will confirm to you which training provider it will be during the recruitment process.
For more information on each provider, please visit their websites:
Once you have successfully completed your End Point Assessment, you will have achieved an industry-recognised Level 3 qualification in your chosen course. This is the equivalent to an A-Level qualification and puts you in a great position to continue building your career in the automotive industry.
Once you have completed your course and obtained the relevant qualification to work in a qualified role, we will look to offer you a suitable role within the business. Whilst we make every effort to do this, it cannot always be guaranteed. If we are unable to offer you a suitable role within the business, you will still be able to take your qualification elsewhere and continue your career in the industry.
