About us:
We are eStar, the home of Mercedes‑Benz Trucks and Vans in the North West and North Wales.

It is our mission to keep our customers and their businesses moving by providing exceptional service and using our technical expertise, while embracing the latest vehicle technology and contributing to a greener and more sustainable future. In order to do this, we need to continue growing our team of Service Advisors.

If you enjoy meeting new people, providing first class customer service and want to work in a role where you can make a real difference to the customer’s journey, this apprenticeship is a great place to start!

What’s in it for you:

• Learn and become experienced in the role of a Service Advisor, which includes meeting and greeting customers, discussing the needs of their vehicle, raising job cards, liaising with Technicians in the workshop to check job status, and managing your customers and their journey with us through clear and regular communication
• The chance to be mentored by an experienced eStar Service Advisor, who will be your support throughout the course of the apprenticeship
• First-hand experience of the latest Mercedes-Benz innovation and technology
• Tutor and peer support through Deeside College with weekly day release sessions
• Industry leading benefits package
• Complete the apprenticeship and finish with an industry-recognised qualification

Package Details:

• £7.55 per hour in your first year, after which rate is in line with National Minimum Wage
• Based onsite in Deeside
• 40 hours per week, generally Monday - Friday, 08:00 – 16:30 (exact shift times to be confirmed)

• 23 days’ holiday each year plus bank holidays

Qualifications Required:

• No previous automotive/similar qualifications are required
• GCSE 9 - 4 (A* - C) or Function Skills Level 2 in Maths and English
• Predicted GCSE grades are acceptable - please note the apprenticeship offer is subject to final GCSE results

Personal Qualities:

• Interested in a customer facing and interactive role
• Enthusiasm for delivering the highest standard of customer service
• Proactive attitude and enthusiasm for learning new skills
• Punctual with good timekeeping
• Motivation to succeed and work to a high standard

Skills Required:

• Good organisational skills
• Good verbal and written communication skills
• Ability to work well both independently and in a team
• A logical approach to problem solving

Benefits:

• Additional leave
• Bereavement leave
• Charity matching scheme
• Company events
• Company pension
• Cycle to work scheme
• Discounted car scheme
• Discounted gym membership
• Discounted cinema tickets
• Enhanced maternity pay
• Enhanced paternity pay
• First Day of School paid leave
• Free eye tests
• Free flu jabs
• Free fruit
• Free menstrual products
• Free on-site parking
• Health Care Plan
• Life assurance
• Long service awards
• Paid volunteer time
• Pregnancy and Baby Loss paid leave
• Referral programme
• Sick pay

Apply:
Interested? Simply complete your details and upload your CV through the form below.