Mercedes-Benz eCitan

Took our Sprinter in for a warranty job. Amall looked after us. She is super pleasant, very helpful. Kept us informed all the way through. Hope we don\’t need any more warranty work, but if we do, I hope Amall looks after us because she\’s a credit to eStar.

eStar Trafford park.. Unfortunately, Google only allows me to give eStar 5 stars. From my personal experience I would have given 10 stars. From the moment you walk into reception, you are greeted with a friendly smile from Sam or Eddie. I get the impression that all the team at eStar are very professional in the quality of service they provide. Warren\’s knowledge has been unbelievable. Having my vehicle maintained at eStar has definitely enabled me to keep my Vito on the road working…….. So it\’s 10 stars from me to all the team at eStar.

eStar Deeside provide service, maintenance and repairs for all the Mercedes-Benz Vans we use for Amazon deliveries. The customer service is excellent. They respond to email enquiries and updates within minutes, and they work well with us to get our vans back on road quickly. And in this line of business, quick turn around is key. Big thank you to Olivia, Georgia, Lucy. We appreciate your excellence in customer service.

Fabulous service. Courteous and helpful. Could not fault in the slightest.

Helpful staff, got me back on the road in no time. A-Star for great service.

I spoke to a young man on the phone – really helpful, professional, and polite. Queried certain spare parts. They were in stock. I drove over and picked them up – straightforward, hassle free.

Brilliant experience with eStar Trafford park. My van had a recall which was sorted very quickly. Very helpful. Happy to deal with this company again.

Last minute panic with poorly van. Staff got me booked in to sort out problem. Best Mercedes-Benz place I\’ve ever been to. Clean. Very nice staff and free coffee machine.

Served by Mark Craddock in parts. Very friendly and helpful. Definitely use again.

Fantastic service from Georgia on reception, and the mechanics who fixed our horsebox. Thank you so much, see you next year !

Professional Polite and very informative staff. Stuart who dealt with me is a Great Ambassador for Mercedes-Benz.

Great service on my van! Highly recommend service.

I visited today and Lauren who works in parts was very professional and helpful. I will definitely be returning again.

Excellent service from the first phone call to Lauren to the staff today in the parts and service department and the warranty work completed without hassle. Thank you!

Very helpful and great service. They did exactly what they were supposed to and were extremely good to communicate with.

Excellent service, very friendly and helpful parts department,thankyou eStar you got me back on the road… I would just like to add…part ordered on Friday despatched from Germany. I received a phone call to say my part was available for collection on Tuesday…Now thats what I call service.

Excellent service, friendly and knowledgeable staff, worth driving nearly 200 miles. Will be back

Excellent service from these, had my van in for service and warranty work and they where spot on, Lauren was great on reception as there was a part back order and kept me updated throughout the whole process.

Can only but recommend these as a company.

Many thanks

We were stranded with the motorhome and found this mercedes star garage what wonderful, sweet kind helpful people helped us get back on tract. Thankyou very much. The Brown Family. The Netherlands

eStar always deliver a excellent service. They understand the impact on when our vehicles breakdown and the downtime this has on our fleet. The pre planned maintenance is always delivered to a very high standard from the moment the booking is made to Vehicle arriving on site . A 5 star service to the service Department , Parts and workshop they are a good team who will always deliver the best . Well done!

The job was completed on a fast turn around, professionally and to a high standard of customer service, which is greatly appreciated, as having a truck off the road for a long period of time can hinder my operation.

We’re an environmentally conscious business so I’m hoping that this is just the start of an ongoing relationship with eStar as we transition away from diesel and into more electric vehicles.

Certainly, I’ve been really impressed with everything I’ve seen so far of the Dealer. Its Van Sales Consultant clearly knows what he’s talking about when it comes to the technology. He’s been very informative and helpful throughout, while our eVito Tourer was delivered right on time.

Flexible, customer-focused aftersales back-up is, therefore, more crucial than ever to the smooth running of our business. I’ve built up a very good relationship with General After Sales Manager Gareth Williams and his team at eStar Stoke, and know that if ever I need them to juggle things around they’ll always bend over backwards to accommodate us.

The service provided by the Dealer’s Truck Sales Consultant was also first-class. He’s a great guy and clearly understands what we need from a chassis.