Frequently Asked Questions
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General Information
We have dealerships located in Deeside, Knowsley (Truck and Van), Marchington, Stoke, and Manchester Trafford Park. Click on the specific location or click here to find out more about each dealership's address and opening hours - Contact | eStar Truck and Van.
We pride ourselves on delivering excellent services and would love to hear from you. If you would like to leave a review or complaint, please do so by heading to our Google Business Profile.
We have a range of diesel and electric vans including: Citan, Vito, Sprinter, eCitan, eVito (Panel and Tourer), and eSprinter. Click the links to find out more about our Mercedes-Benz vans.
If you are uncertain about which van best suits your needs, our award-winning team is available to provide expert guidance. They are highly trained to match the perfect vehicle to your requirements through comprehensive consultation. Enquire now to book your consultation.
We have a range of diesel and electric vans including: Actros, Actros L Pro Cabin, Arocs, Atego, Econic, eActros, eActros 600, and eEconic. Click the links to find out more about our Daimler trucks.
If you are uncertain about which van best suits your needs, our team is available to provide expert guidance. They are highly trained to match the perfect vehicle to your requirements through comprehensive consultation. Enquire now to book your consultation.
Yes, we accept trade-ins. Contact us to get an estimate of your trade-in value.
We offer test drives and you can book yours today by contacting us or filling out the test drive form on the vehicle pages on our website.
To find a current list of our vacancies, please click this link - Join our eStar team.
Yes, we regularly have special offers and discounts on select vehicles and services. Check out our website or contact us for current promotions.
You can register your interest and find out more about our Experience Electric event by going to our ExperienceElectric | eStar Truck and Van Page.
Vehicles
We offer a wide range of new and used vans and trucks, including commercial vehicles, pickup trucks, cargo vans, passenger vans, and more. To view our range of vehicles, click here - Vehicle Search | eStar Truck and Van
Yes, we offer various customisation options for both vans and trucks, including interior modifications, shelving, ladder racks, and more. If you would like to find out more about our customisation options, speak to one of our sales advisors today by calling a dealership near you - Contact | eStar Truck and Van
Yes, we offer courtesy vehicles. Courtesy vehicles need to be requested at the time of booking due to availability. To book your vehicle, speak to one of our sales advisors today by calling a dealership near you - Contact | eStar Truck and Van.
Service and Maintenance
Yes, we have fully equipped service centres that offer maintenance and repair services for all types of vans and trucks. Check out our service centres, and contact us to book in your vehicle service.
You can schedule a service appointment by calling us directly or by using our online booking service.
You can find out when your truck or van's MOT is due by visiting the government website (https://www.gov.uk/check-mot-h...)
You can book you MOT by either completing our online MOT form, or contact us by calling or emailing your nearest dealership.
All our locations feature comfortable seating areas, complimentary Wi-Fi, and free tea and coffee. Additionally, our Knowsley site offers complimentary showering facilities for your convenience. Click here to find your nearest site.
You can book your van or truck to have diagnostic work with our highly trained Mercedes-Benz technicians by completing our Servicing Form.
Yes, we specialise in fleet sales and services for businesses of all sizes. Contact us for more information.
Finance, Warranty and Insurance
Yes, we provide several financing options to suit different budgets and credit situations. You can apply for financing online or in-person at our dealership. Find out more by heading to our Mercedes-Benz Van finance page and Daimler Truck Financial Services page.
All UK market registered vans get a 3 year unlimited mileage (terms and conditions apply). Click here for further information.
Any Mercedes vans aged 3-5 years up to 200,000 miles are eligible. Please contact our dedicated warranty team at Allianz Insurance at 0345 641 9730 or click here for more information.
While we do not provide insurance directly, we can recommend reputable insurance providers and assist you with the process. Contact us to find out more.
Customer Support
You can reach our customer support team via phone, email, or by using our contact form.
Yes, we offer roadside assistance for vehicles purchased from our dealership. Our Roadside Assistance page explains all about our Mercedes-Benz Roadside Assistance coverage and how to request your assistance.
If you encounter any issues with your vehicle, please contact your nearest service department immediately, and we will assist you in resolving the problem.
We have a Customer Support Video page for your Mercedes-Benz Vans.
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