eStar Recognised for People & Culture Excellence at AutoTrader Retailer Awards

E Stars Tommy Hall Head of Used Van Sales and Kate Clay HR Director at the Auto Trader Awards
Posted by: Caroline Burnell
Date: Oct 19 2023

eStar, the Mercedes-Benz Truck and Van franchise partner in the North West and North Wales, has been recognised at the 16th annual Auto Trader Retailer Awards, winning the People & Culture category.

The Auto Trader Retailer Awards celebrate the very best in automotive retailing; those brands that are pushing the standard of all aspects of the industry. The People & Culture Award (Under 200) recognises retailers that put their people first and have made significant efforts to create a dynamic, open, and diverse workplace.

Commenting on the award win, Kate Clay, HR Director at eStar, said: “We’re proud to receive this independent accolade from Auto Trader in recognition of the hard work and investment made to nurture a culture of teamwork, transparency, and togetherness. Most of all, we’re proud of our 320+ colleagues and their tireless efforts to keep the commercial vehicle community moving and how well everyone works together to create a genuinely supportive culture.”

Auto Trader’s Chief Executive Officer, Nathan Coe, added: “The industry has and is changing at a pace, but again we see the huge innovation and agility of retailers, and so it’s a privilege to be able to celebrate those businesses that are truly driving our industry forward for the benefit of both their counterparts and their customers.”

eStar is recruiting for various roles within its multi-award-winning teams. For more information, please visit www.estar.ltd/careers.

Ends

About eStar:

eStar, established in 2020, is owned by industry leaders, Sid Sadique, and Ali Sharifi, with locations across, Deeside, Knowsley, Stoke-on-Trent, and Trafford Park.

As a Mercedes-Benz commercial vehicle dealer, eStar is well placed to serve the business and lifestyle community across all aspects of owning and maintaining trucks, vans, coaches, and buses.

With extensive experience across electric and alternative fuels, the team at eStar is committed to supporting customers every step of the way along their journey to delivering greener products, services, and people.

For more information about eStar Truck & Van, please visit www.estar.ltd.

For press enquiries, please contact Caroline Burnell, Head of Marketing and Communications at eStar, via 07876 217056 or caroline.burnell@estar.ltd.

OurValues

Promise 1

Purpose

To keep businesses and people moving.

Promise 2

Vision

To be the first choice for truck, van, and bus in the North West and North Wales.

Promise 3

Mission

Working in partnership with the truck, van, and bus community consultatively and sustainably for now and the future.

What do our customers say

"If ever I need them... they’ll always bend over backwards"

Flexible, customer-focused aftersales back-up is, therefore, more crucial than ever to the smooth running of our business. I’ve built up a very good relationship with General After Sales Manager Gareth Williams and his team at eStar Stoke, and know that if ever I need them to juggle things around they’ll always bend over backwards to accommodate us.

The service provided by the Dealer’s Truck Sales Consultant was also first-class. He’s a great guy and clearly understands what we need from a chassis.

Paul MullingtonTransport Manager

"I’ve been really impressed with everything I’ve seen so far of the Dealer"

We’re an environmentally conscious business so I’m hoping that this is just the start of an ongoing relationship with eStar as we transition away from diesel and into more electric vehicles.

Certainly, I’ve been really impressed with everything I’ve seen so far of the Dealer. Its Van Sales Consultant clearly knows what he’s talking about when it comes to the technology. He’s been very informative and helpful throughout, while our eVito Tourer was delivered right on time.

Drew CampbellGroup Operations Director

"High standard of customer service which is greatly appreciated"

The job was completed on a fast turn around, professionally and to a high standard of customer service, which is greatly appreciated, as having a truck off the road for a long period of time can hinder my operation.

John BairdResponse Logistics

"They understand the impact on when our vehicles breakdown and the downtime this has on our fleet"

eStar always deliver a excellent service. They understand the impact on when our vehicles breakdown and the downtime this has on our fleet. The pre planned maintenance is always delivered to a very high standard from the moment the booking is made to Vehicle arriving on site . A 5 star service to the service Department , Parts and workshop they are a good team who will always deliver the best . Well done!

Stephen HallRecovery North West

"what wonderful, sweet kind helpful people"

We were stranded with the motorhome and found this mercedes star garage what wonderful, sweet kind helpful people helped us get back on tract. Thankyou very much. The Brown Family. The Netherlands

The Brown FamilyThe Netherlands

" Can only recommend these as a company"

Excellent service from these, had my van in for service and warranty work and they where spot on, Lauren was great on reception as there was a part back order and kept me updated throughout the whole process.
Can only but recommend these as a company.
Many thanks

GeeGoogle Review

"Worth driving nearly 200 mile"

Excellent service, friendly and knowledgable staff, worth driving nearly 200 miles. Will be back

Garry DaviedGoogle Review

"Now thats what I call service"

Excellent service, very friendly and helpful parts department,thankyou eStar you got me back on the road... I would just like to add...part ordered on Friday despatched from Germany. I received a phone call to say my part was available for collection on Tuesday...Now thats what I call service.

Gavin SmithGoogle Review

"Extremely good to communicate with"

Very helpful and great service. They did exactly what they were supposed to and were extremely good to communicate with.

Andrew WalkerGoogle Review

"Excellent service"

Excellent service from the first phone call to Lauren to the staff today in the parts and service department and the warranty work completed without hassle. Thank you!

Jonathan WardGoogle Review

"I will definitely be returning again"

I visited today and Lauren who works in parts was very professional and helpful. I will definitely be returning again.

Joshua BrooksGoogle Review

"Highly recommend workshop"

Great service on my van! Highly recommend service.

Gianfranco NobileGoogle Review

"Great Ambassador for Mercedes-Benz"

Professional Polite and very informative staff. Stuart who dealt with me is a Great Ambassador for Mercedes-Benz.

Robert TaylorGoogle Review

"Fantastic service"

Fantastic service from Georgia on reception, and the mechanics who fixed our horsebox. Thank you so much, see you next year !

CarysGoogle Review

"Definitely use again"

Served by Mark Craddock in parts. Very friendly and helpful. Definitely use again.

SteveGoogle Review

"Best Mercedes-Benz place I've ever been to"

Last minute panic with poorly van. Staff got me booked in to sort out problem. Best Mercedes-Benz place I've ever been to. Clean. Very nice staff and free coffee machine.

Simon PriceGoogle Review

"Happy to deal with this company again"

Brilliant experience with eStar Trafford park. My van had a recall which was sorted very quickly. Very helpful. Happy to deal with this company again.

Robert MoloneyGoogle Review

"Straightforward, hassle free"

I spoke to a young man on the phone - really helpful, professional, and polite. Queried certain spare parts. They were in stock. I drove over and picked them up - straightforward, hassle free.

AnonymousGoogle Review

"A-Star for great service"

Helpful staff, got me back on the road in no time. A-Star for great service.

Steve PrinceGoogle Review

"Could not fault in the slightest"

Fabulous service. Courteous and helpful. Could not fault in the slightest.

Dick MeredithGoogle Review

"The customer service is excellent"

eStar Deeside provide service, maintenance and repairs for all the Mercedes-Benz Vans we use for Amazon deliveries. The customer service is excellent. They respond to email enquiries and updates within minutes, and they work well with us to get our vans back on road quickly. And in this line of business, quick turn around is key. Big thank you to Olivia, Georgia, Lucy. We appreciate your excellence in customer service.

Deji AdetujoyeGoogle Review

"Google only allows me to give eStar 5 stars ... from my personal experience, I would have given 10 stars"

eStar Trafford park.. Unfortunately, Google only allows me to give eStar 5 stars. From my personal experience I would have given 10 stars. From the moment you walk into reception, you are greeted with a friendly smile from Sam or Eddie. I get the impression that all the team at eStar are very professional in the quality of service they provide. Warren's knowledge has been unbelievable. Having my vehicle maintained at eStar has definitely enabled me to keep my Vito on the road working........ So it's 10 stars from me to all the team at eStar.

Dean DownieGoogle Review

"I hope Amall looks after us because she's a credit to eStar"

Took our Sprinter in for a warranty job. Amall looked after us. She is super pleasant, very helpful. Kept us informed all the way through. Hope we don't need any more warranty work, but if we do, I hope Amall looks after us because she's a credit to eStar.

Mason HirstGoogle Review